Current Vacancies

Travel The Unknown is run by a small and dedicated team of experienced travel professionals who offer unrivalled personal service with a passion for creating intelligent and innovative travel ideas for their expanding client base. We are looking for talented and energetic people to join the team and to help the company grow to the next level. If you are interested in any of the positions advertised below, please send a cover letter confirming your availability, and a copy of your CV to: careers@traveltheunknown.com.

Travel Consultant

Key Benefits
  • Permanent role
  • Remote working with view to move towards hybrid
  • Competitive salary + Commission (base salary dependent on experience)
  • One overseas familiarisation trip per year
  • 21 days leave plus bank holidays (additional days for longer service)
  • Statutory pension scheme

Key Responsibilities
  • Convert enquiries to sales of high quality tailor-made itineraries and of existing group tours.
  • Differentiate between good and bad leads and to maximise revenue and profit.
  • Ensure the product sold to our clients and information provided is to the highest standard. 
  • Achieve high levels of client service at all stages of the process to engender repeat business.
  • Take appropriate opportunities to up-sell relevant products where appropriate.
  • Interact with clients by phone, email, and face-to-face (video calls and trade shows).
  • Demonstrate a total commitment to customer service. 
  • Obtaining tour quotations and other required information from DMCs.
  • Involvement in the development of TTU product portfolio.

Essential Requirements
  • Passionate about travel
  • Experience of working with a tour operator
  • Excellent attention to detail
  • Strong communication skills
  • Customer service & selling skills
  • Multi-task efficiently
  • Ability to set and work to deadlines
  • Strong organisation & time management skills
  • Computer literate: Word, Excel, Gmail, Google Docs
  • Willing to contribute to other areas of the business when required
  • Must be able to attend key trade shows or work events
  • Commitment to good ethics and sustainable travel

Desirable Requirements
  • Experience / knowledge of key TTU destinations
  • Qualified to degree level or equivalent
  • Experience working with travel agents and other third party travel buyers

Key Benefits
  • Competitive salary (dependent on experience)
  • Commission payable on bookings
  • Location: Home-working with a move to hybrid
  • Annual leave: 21 days leave plus bank holidays (additional days with longer service)
  • Statutory pension scheme
  • One overseas familiarisation trip (after one year service)

Operations Executive

Key Benefits:
  • Permanent role
  • Remote working
  • Competitive salary based on experience
  • Annual statutory pension scheme
  • 21 days leave plus bank holidays (extra days for longer service)
  • Overseas familiarisation trips (after one year service)

Job Purpose:

As a key member of our small team you will be responsible for a broad range of key tasks within the business including dealing with clients and potential clients by phone and email mostly, pre-trip, during the trip and post-trip, preparation of itineraries and trip documentation, dealing with suppliers in a wide range of countries, maintenance of customer management system, managing group communication (newsletters, social media), and dealing with a variety of situations as they occur. We are looking for a long term employee who is willing and able to grow with the role. The role comes with the opportunity for overseas travel to build on current knowledge, and forge new paths in travel.


Key responsibilities:
  • Liaising with suppliers from a range of different countries
  • Helping clients with pre- and post-trip tour arrangements
  • Following up with clients post-trip for feedback
  • Invoicing and preparation of trip documentation
  • Basic account logging and management of payments
  • Answering phone calls, responding to emails and being flexible to work on tasks as they arise
  • Helping at trade fairs and travel trade events 
  • Overseas familiarisation trips to expand and develop product knowledge (after completing one year)
  • Handling of emergency phone for out of hour calls (on rota basis)

Skills and competencies:
  • Impeccable attention to detail
  • Strong organisational skills
  • Excellent communication skills, both written and verbal (fluency in English essential)
  • Good IT skills - especially working with spreadsheets. (Word/Excel/Gmail/Google Docs)
  • Minimum 1 year’s experience in client-facing role
  • Knowledge of any of our destinations is an advantage
  • Good team player
  • Customer focus
  • Financial awareness
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